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Not able to save presets to futurist

austincrose
(@austincrose)
New Member Customer

Hello - I encountered a new issue today while trying to build a new set of preset banks for my futurist. When I go to click "save to futurist", the pedal turns off, turns back on with the version number (1.07) displayed, and then does not actually update/receive the new presets. Any advice?

Quote
Topic starter Posted : 06/08/2021 6:26 pm
Rick Matthews
(@rick-matthews)
Member Admin

have you had success and then it just started doing this or has it never worked?

 

Its a me...the owner

ReplyQuote
Posted : 06/08/2021 6:58 pm
austincrose
(@austincrose)
New Member Customer

@rick-matthews It was working fine as far as I can tell up until today. The software detects the pedal, it just doesn’t update. Although on certain attempts the progress bar after clicking “save to futurist” does freeze and I have to close the software. 

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Topic starter Posted : 06/08/2021 7:34 pm
austincrose
(@austincrose)
New Member Customer

I am also now noticing that the LED for switch 2 is not working. I'm wondering if maybe the unit is faulty?

ReplyQuote
Topic starter Posted : 07/08/2021 2:31 pm
Rick Matthews
(@rick-matthews)
Member Admin

@austincrose Shoot me a email "info@matthewseffects.com" and we will do some more testing and try to resolve this for you!

Its a me...the owner

ReplyQuote
Posted : 09/08/2021 10:13 am
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