The Surgeon Delay


For issues pertaining to the warranty please use the “Contact Us” page.


MATTHEWS EFFECTS offers a five (5) year warranty to the original purchaser that this MATTHEWS EFFECTS product will be free from defects in material and workmanship. A dated sales receipt will establish coverage under this warranty. This warranty does not cover service or parts to repair damage caused by accident, neglect, normal & wear, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures and service, repair or modifications to the product, which have not been authorized or approved by MATTHEWS EFFECTS. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided below.

RETURN PROCEDURES In the unlikely event that a defect should occur, follow the procedure outlined below. Defective products must be shipped, together with a dated sales receipt, freight pre-paid and insured directly to MATTHEWS EFFECTS SERVICE DEPT – 3383 Gage Ave., Huntington Park, CA 90255. A Return Authorization Number must be obtained from our Customer Service Department prior to shipping the product. Products must be shipped in their original packaging or its equivalent; in any case, the risk of loss or damage in transit is to be borne by the purchaser. The Return Authorization Number must appear in large print directly below the shipping address. Always include a brief description of the defect, along with your correct return address and telephone number.

When emailing to inquire about a returned product, always refer to the Return Authorization Number. If MATTHEWS EFFECTS determines that the unit was defective in materials or workmanship at any time during the warranty period, MATTHEWS EFFECTS has the option of repairing or replacing the product at no additional charge, except as set forth below. All replaced parts become a property of MATTHEWS EFFECTS. Products replaced or repaired under this warranty will be returned via ground shipping within the United States-freight prepaid. MATTHEWS EFFECTS is not responsible for costs associated
with expedited shipping, either to MATTHEWS EFFECTS or the return of the product
to the customer.

INCIDENTAL OR CONSEQUENTIAL DAMAGE In no event is MATTHEWS EFFECTS liable for any incidental or consequential damages arising out of the use or inability to use of any MATTHEWS EFFECTS product, even if MATTHEWS EFFECTS or a MATTHEWS EFFECTS dealer has been advised of the possibility of such damages, or any other claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

FOR YOUR PROTECTION Please complete the online warranty registration within (10) ten days of the date of purchase so that we may contact you directly in the event a safety notification issued in accordance with the 1972 Consumer Product Safety Act.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

Return Policy

We will repair or replace any defective device for the life of Matthews Effects, but we do not accept returns.
That said, most of our Dealers have excellent return policies. If you are unsure about an item, please buy from an authorized Dealer.